Clear terms. No surprises. Here is exactly how we work.
At Wagon Travels, we believe you should know exactly what you are agreeing to before you book. This page covers our booking process, cancellation and refund terms, vehicle rental conditions, Wagon Inns accommodation terms and your rights as a traveller. If anything here is unclear, please contact us directly – we would rather talk through a question than have uncertainty create problems later.
Every journey with Wagon Travels begins with an enquiry – by form, WhatsApp or email. We respond with a personalised itinerary proposal within 48 hours. Once you are happy with the route, accommodation and experience selection, a deposit confirms the booking and secures all arrangements. The balance is due before your departure date. A written booking confirmation, including a full summary of your itinerary, accommodation details and transfer schedule, is sent to your email address once the deposit is received.
Accepted payment currencies include USD, LKR, USDT (Tether) and other major foreign currencies. Please confirm your preferred payment currency at the time of enquiry. Full details of the deposit percentage, balance payment deadline and accepted payment methods will be confirmed in your booking proposal.
All cancellation requests must be submitted in writing to wagontravels@gmail.com. The cancellation date is the date the written request is received. We strongly recommend comprehensive travel insurance to cover cancellation for any reason.
Eligible refunds are processed to the original payment method. Bank transfer fees, if applicable, are the responsibility of the traveller.
In the unlikely event that Wagon Travels is required to cancel a confirmed booking due to force majeure, government travel restrictions or circumstances beyond our reasonable control, you will be offered either a full refund of all amounts paid or a travel credit to the same value redeemable within 24 months. We will provide as much advance notice as possible and will assist with any affected travel arrangements to the extent we are able.
Itinerary modifications requested after booking confirmation are subject to availability and may incur additional costs. All modification requests are accepted in writing and confirmed by Wagon Travels within 48 hours of receipt.
All Wagon Travels vehicle rentals are self-drive only unless a driver-included arrangement is confirmed separately in writing at the time of booking. Renters are responsible for the vehicle during the rental period, including compliance with Sri Lankan road laws, fuel, and any damage beyond normal wear.
Vehicle Rental Terms: A refundable security deposit of Rs. 50,000 is required before the vehicle is handed over. The full rental amount for the entire rental period must be paid in advance before taking possession of the vehicle.
The vehicle will be released only after the security deposit and rental charges have been fully paid. The security deposit will be refunded upon the safe return of the vehicle, subject to inspection and any applicable deductions for damages, fines, or violations. Minimum age, licence requirements, insurance cover, fuel policy and accident reporting details as outlined on the Vehicle Rentals page apply to all bookings.
Wagon Inns can be booked directly via
For direct bookings arranged through Wagon Travels, please contact us via WhatsApp or email for availability, rates and payment terms.
Wagon Travels strongly recommends – and for tours including national park safaris, adventure activities (white water rafting, mountain hiking, rock climbing) or multi-destination international journeys, effectively requires – that all travellers hold comprehensive travel insurance before departure. Cover should include medical expenses and emergency evacuation, trip cancellation and curtailment, personal liability, and activity-specific cover for any adventure experiences included in your itinerary. Wagon Travels does not provide travel insurance and cannot be held responsible for costs that would otherwise have been covered by adequate insurance.
Sri Lanka does not currently require proof of vaccination for entry. However, all travellers should consult a travel medicine clinic or their GP at least six weeks before departure regarding recommended vaccinations including Hepatitis A, Typhoid and Tetanus, malaria prophylaxis for the dry zone and east coast regions, and any current destination-specific health advisories. Wagon Travels does not provide medical advice.
Most Wagon Travels tours are designed for active, mobile travellers but do not require exceptional physical fitness. Tours including the Sigiriya Rock Fortress climb, Adam's Peak, the Knuckles Mountain Range trek or Ella Rock hike specify their fitness requirements clearly in the individual tour pages. Travellers with mobility limitations or medical conditions that may affect their ability to participate in specific activities are encouraged to discuss their requirements with us before booking.
All Wagon Travels vehicles are privately maintained by our own team to a consistent safety standard. All guides and naturalists hold current Sri Lanka authority licensing. White water rafting operators used by Wagon Travels hold current safety certification and carry first-aid trained safety kayakers on the water at all times. All wildlife experiences are arranged with operators who comply with responsible tourism and animal welfare standards.
All accommodation recommended by Wagon Travels has been personally visited and vetted by our team. In the event of unforeseen circumstances such as overbooking or property closure, Wagon Travels reserves the right to substitute an alternative property of equal or higher standard after informing the traveller as early as possible. Standard bookings assume double or twin occupancy. Single room supplements apply and must be requested at time of booking. Triple rooms are available at selected properties – enquire at booking.
Wagon Travels is committed to operating to a responsible tourism standard across all wildlife activities. Our safari operators maintain required distances from wildlife at all times, do not interfere with natural behaviour and do not use food or bait to attract predators or other animals. We do not work with any operator that offers elephant riding, captive wildlife encounters (outside accredited rehabilitation centres such as the Udawalawe Elephant Transit Home), or any activity that causes stress or harm to wildlife. We expect our travellers to respect these same standards throughout their journey. In Sri Lanka’s temples and sacred sites, appropriate dress (shoulders and knees covered) is required, and we ask all travellers to seek permission before photographing people and to engage with local communities with the respect that any guest should show their host.
Wagon Travels collects the personal data you provide when making an enquiry or booking – including your name, email address, country of residence, travel dates and payment information. We use this data to process your booking, communicate with you about your journey and improve our services. We do not sell your personal data to third parties. Your payment information is handled securely and is not stored on our systems beyond what is required for the transaction.
If you have opted in to our newsletter, we may contact you with travel inspiration and destination updates. You can unsubscribe at any time using the link in any email or by contacting us at wagontravels@gmail.com. You have the right to access, correct or request deletion of the personal data we hold about you. To make a request, contact us at wagontravels@gmail.com and we will respond within 30 days.
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If anything during your journey does not meet the standards described, please raise it with your guide or the Wagon Travels on-ground contact as soon as possible – we can almost always resolve issues in real time. If an issue remains unresolved after the journey, please submit a written complaint to wagontravels@gmail.com within 28 days of your return. We will acknowledge all complaints within 48 hours and respond fully within 14 days.
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